Technical Support

At Palintest, we pride ourselves on the level of support that we offer to our customers.

We recognise that on occasion you may need our support to get the best from your Palintest equipment. Our website is full of useful information about testing with Palintest instrument.

For product downloads including instruction manuals and the latest software downloads, please visit our downloads page. For instructions relating to your specific reagent or sensor, these can be downloaded from our reagents and sensors list.

Within Frequently Asked Questions you can find short form answers for our top queries. Alternatively, you can search our library of information, filtering by your product and application to help find the information most useful to you. Content within the hub content includes instrument maintenance guides, support information and general news.

If you cannot find the information you are looking for and/or if you would like to speak to a member of our team, please fill in the contact form at the bottom of the page. Please provide as much information about possible about your query as this helps our team to deal with your request much more quickly.

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Frequently Asked Questions

Can I use my sensors at high temperatures?

Palintest sensors cannot guarantee accurate results when they are used above the recommended temperature range.

I’m not sure my Kemio is reading accurately, what should I do?

Follow the steps below:

  • Clean and dry the contacts with an alcohol wipe
  • Clean the sample pot thoroughly
  • Test a sample of deionised water

If the reading of your sample is high, please send a copy of your log file to sales@palintest.com

My Kemio is recording the wrong temperature, what should I do?

We have a dedicated technical support team who are happy to assist, please send your log file to sales@palintest.com for further help.

Can I dilute my sample when using Kemio?

Palintest recommends that you dilute your sample with deionised water. The dilution factor can be set on the instrument allowing it to perform the calculation for you. This ensures that the sample remains within the target concentration and temperature range of the sensor being used.

My Kemio is saying ‘Scan the Open Circuit CAL standard’, what should I do?

Please contact a member of our team for further help, we have a dedicated technical support team who are happy to assist. To help speed up our response and to ensure we can deal with your query as quickly as possible, please provide as much information as you can (e.g. instrument serial number). To contact our team, please fill in the form on this page.

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