At Palintest, we pride ourselves on the level of support that we offer to our customers.
We recognise that on occasion you may need our support to get the best from your Palintest equipment. Our website is full of useful information about testing with Palintest instrument.
For product downloads including instruction manuals and the latest software downloads, please visit our downloads page. For instructions relating to your specific reagent or sensor, these can be downloaded from our reagents and sensors list.
Within Frequently Asked Questions you can find short form answers for our top queries. Alternatively, you can search our library of information, filtering by your product and application to help find the information most useful to you. Content within the hub content includes instrument maintenance guides, support information and general news.
If you cannot find the information you are looking for and/or if you would like to speak to a member of our team, please fill in the contact form at the bottom of the page. Please provide as much information about possible about your query as this helps our team to deal with your request much more quickly.
Palintest sensors cannot guarantee accurate results when they are used above the recommended temperature range.
Follow the steps below:
If the reading of your sample is high, please send a copy of your log file to email@example.com
We have a dedicated technical support team who are happy to assist, please send your log file to firstname.lastname@example.org for further help.
Palintest recommends that you dilute your sample with deionised water. The dilution factor can be set on the instrument allowing it to perform the calculation for you. This ensures that the sample remains within the target concentration and temperature range of the sensor being used.
Please contact a member of our team for further help, we have a dedicated technical support team who are happy to assist. To help speed up our response and to ensure we can deal with your query as quickly as possible, please provide as much information as you can (e.g. instrument serial number). To contact our team, please fill in the form on this page.
20th September 2019
With spa and hot tub use increasing, we’ve put together a handy spa chemistry guide with all the information you need to manage the water chemistry of your spa. Download it here.
24th May 2019
Our team have compiled a list of their top tips to help ensure you get the best out of your Palintest equipment.