Lawrence has been a member of the Palintest team since 2012 and prides himself on delivering the very best customer service. A key member of our front-line team, we caught up with Lawrence to learn more about him and his role at Palintest.
Lawrence joined Palintest in 2012, having previously worked in a similar customer service role at a British department store. Originally from Zimbabwe, Lawrence came to the UK in 2002 living in the south until 2007 when he found a job in Newcastle.
I like playing bossa nova music in the background when I’m cooking. It’s a melodic style of Brazilian music derived from samba.
A medium-rare steak (marinated over-night in a good chilli) with a crispy salad and a ciabatta bread on the side.
To help people feel stronger, motivated and uplifted on their challenging days.
Anglesey – I stayed with my family at a seaside cottage for nearly a week. The tranquillity was breath-taking.
Incredible, fun, amazing.
Through Church, and a local charity group, my wife and I volunteer as marriage counsellors. We work with small groups helping married couples helping to repair relationships and support couples through difficult periods. I also offer lay pastoral support to young men who are growing up without fathers, or whose fathers are absent in their lives.
After working unsociable retail hours for a number of years, I decided I was missing out on too much valuable family time, so I began my search for a new role. The opportunity at Palintest appealed to me because it gave me the chance to help customers, and the products we sell have an impact on people’s lives.
I am motivated by the pure enjoyment of my work – I enjoy offering help and support to our customers. As a customer myself I want to experience a positive customer journey, and I want Palintest customers to experience this too. Offering good customer experience is an important part of building up lasting relationships with our customers.
I also find the ongoing support and encouragement from my manager motivates me and gives me the confidence to do my job well.
We have a wide range of products which test and analyse water quality in a variety of applications. This includes testing and cleaning bags of salad and peppers in your local supermarket, or public health facilities like wastewater, or even testing water in your local swimming pool.
Water quality is such an important part of our lives. Without clean water we would struggle to do the most basic of things like staying hydrated, cooking and cleaning. Aware of the importance of the effectiveness of these products, Lawrence works hard to ensure that his customers are happy, and the products are working as intended.
Thank you, Lawrence, for all your hard work, and helping us to safeguard water, for everyone every day.
22nd March 2021
On World Water Day, Palintest is making a commitment to fundraise for those without access to safe water.
12th March 2021
Read about the benefits of Lumiso’s new and improved optical bench.